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Terms and Conditions

TERMS AND CONDITIONS OF USE

LAST UPDATED: Nov 19 2025

  1. This document contains very important information regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully.

    These terms require the use of arbitration to resolve disputes, rather than recourse to the judicial system.

    You must be at least 18 years old to use the Service. By agreeing to these Terms, you represent and warrant to us that: (a) you are at least 18 years old; (b) you have not previously been suspended or removed from the Service; and (c) your registration and your use of the Service is in compliance with any and all applicable laws and regulations. If you are an Organization, the individual accepting these Terms on your behalf represents and warrants that they have authority to bind you to these Terms and you agree to be bound by these Terms.

    You may not obtain the Services if you: (i) do not agree to these terms and conditions; (ii) are not duly authorized to enter into this agreement in your province or jurisdiction of residence, incorporation, or establishment, as the case may be; or (iii) are prohibited from accessing or using the Services by applicable law.

    These terms and conditions (these “Terms”) apply to the access and use by you, of the web-based application known as QuickChart (the “App”) and any other platform, website, products, and services made available (the “Services”) by QuickChart Inc., a corporation incorporated under the federal laws of Canada (referred to as “Company”, “us”, “we”, or “our”); the use of the term Services in these Terms shall include the App. These Terms are subject to change by without prior written notice at any time, in our sole discretion. Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the website, at www.quickchart.ca/terms. You should review these Terms before accessing or using the Services made available by us.

    You may accept these Terms by clicking a box, downloading or by otherwise indicating your acceptance and subsequently, by continuing to access and use the Services, you agree to be bound by these Terms, as may be amended from time to time, which establishes a contractual relationship between you and us (this “Agreement”). IF YOU DO NOT AGREE TO THESE TERMS, AS AMENDED, AT ANY TIME, YOU SHOULD NOT ACCESS OR USE THE SERVICES. These Terms supersede prior agreements or discussions between you and us regarding the Services. We may immediately terminate these Terms or any Services with respect to you, or generally cease offering or deny access to the Services or any portion thereof, at any time and for any reason whatsoever.

    We may amend the Terms, or any additional terms or policies, related to the Services from time to time. We will provide you with notice in the event of a material change to these Terms, policies or additional terms that may detrimentally affect your rights under these Terms, by sending you an email, providing notice through our Services, or updating the “Last Updated Date” at the top of these Terms. Unless otherwise indicated, the amendments will be effective immediately upon posting of the updated Terms. Your continued use of the Services after we provide such notice, if applicable, or after we post the updated Terms, constitutes your acceptance of the changes and your consent to be bound by the Terms, as amended. IF YOU DO NOT AGREE TO THE AMENDED AND UPDATED TERMS, YOU MUST STOP USING THE SERVICES.

    You should also carefully review our Privacy Policy, found here at www.quickchart.ca/privacy before using the Services.

1. BACKGROUND

We proudly offer an innovative platform, QuickChart, that utilizes a combination of self-hosted and third-party services to transcribe and summarize live audio into concise, comprehensible medical notes. Our application is adept at generating extensive notes from minimal text and audio inputs, leveraging advanced algorithms and machine learning techniques for accuracy and efficiency.

2. THIRD-PARTY SERVICES

We integrate third-party technologies and/or services to enhance functionality and user experience. This includes the use of Microsoft Azure (“Azure”), Anthropic PBC (“Anthropic”), and cloud computing services provided by Amazon Web Service, LLC (“Amazon Web Service”). Azure and Anthropic offer advanced AI models essential for tasks such as natural language processing and content generation. Amazon Web Service provides a reliable cloud infrastructure, ensuring smooth application performance. The use of any third party services, including Azure and Amazon Web Service, are governed by their respective privacy policies, terms of use, and security policies, as the case may be. By using our Services, you acknowledge and consent to the use of these third-party technologies as integral components of our service.

The Services may also include secure telecommunications features, including voice or audio communications, to support clinical documentation and related workflows. These features may be delivered using third-party telecommunications or cloud service providers. By accessing or using the Services, you acknowledge and agree that such telecommunications technologies may be used as part of the Services, and that related communications may be transmitted or processed in accordance with our Privacy Policy and applicable law

3. INFORMATION PROVIDED TO US

We do not store any of your data apart from your login information and usage data which may be used for evaluation and improvement of our services, as set out in Section 5. WE DO NOT HAVE ACCESS TO CLINICAL DATA, PERSONAL HEALTH INFORMATION, OR NOTES GENERATED BY THE SERVICES. QuickChart only stores data temporarily, for a period not exceeding 30 days, to synchronize notes across your devices, and once deleted by you, no data is stored. All information we collect, including Usage Data, will be collected and used in accordance with Our Privacy Policy available at www.quickchart.ca/privacy.

4. HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us, including any personal information:

  1. To provide you with the Services, including the website, App and the respective contents.
  2. To provide you with information, products or services that you request from us.
  3. To fulfill the purposes for which you provided it or that were described when it was collected or any other purpose for which you provide it.
  4. To provide notices about your account/subscription, including expiration and renewal notices.
  5. To carry out our obligations and enforce our rights in any contracts with you, including for billing and collection or to comply with legal requirements.
  6. To notify you when App updates are available, and of changes to any products or services we offer or provide though it.
  7. To improve our App, products or services, or customer relationships and experiences.
  8. For any other purpose with your consent.

5. USER RESPONSIBILITIES

Our platform helps you transcribe and summarize audio into concise, comprehensible medical notes. By using the Services, you acknowledge, agree, and warrant that you are compliant with all local, provincial, state, and federal laws and regulations and professional standards of practice with respect to:

  1. Accuracy and Completeness of Information: You are responsible for ensuring the accuracy and completeness of the information you provide to the Services, in compliance with professional standards and applicable healthcare laws in the jurisdiction of use.
  2. Compliance with Laws and Regulations: You agree to comply with all relevant laws, regulations, and rules applicable in your jurisdiction related to your use of the Services and the data you submit.
  3. Consents and Permissions: You must obtain all necessary consents and permissions from individuals whose data you submit to the Services, particularly for any sensitive patient data, in compliance with your jurisdiction’s laws and regulations, as well as any regulatory requirements and best practices.
  4. Use in Institutions: You must obtain all necessary consents, authorizations, or approvals from any institution that employs, contracts, or otherwise maintains a relationship with you prior to using the Services in any such institution. For clarity, an “institution” can be a hospital, clinic, or any other third-party that is not a party to these Terms. You are responsible for ensuring your use of the Services complies with the institution’s policies and procedures, particularly regarding the handling and disclosure of patient information, including personal health information.
  5. Data Processing Location Options: QuickChart allows users to configure their preferred data processing region where supported. Users may select between Canadian-only processing or U.S./international processing for enhanced AI features. Users are responsible for ensuring their selected processing settings comply with applicable laws, including PHIPA, PIPEDA, and institutional policies. By default, the hybrid option is PHIPA and PIPEDA complaint. By configuring these settings, users consent to data handling in accordance with the region they select.
  6. Confidentiality of Access Credentials: You are responsible for maintaining the confidentiality of any access credentials related to your use of the Services.
  7. Documentation Support Tool Only: QuickChart is intended as a documentation support tool only and is not intended to provide clinical decision support or diagnosis. It does not replace clinical judgment. The software is not classified as a Medical Device under Health Canada’s Software as a Medical Device (SaMD) guidance and should not be used as such.
  8. Service Availability: Interruptions may occur due to factors beyond our control (e.g., third-party disruptions, power outages, internet/cellular issues). We cannot guarantee uninterrupted availability, and we are not liable for damages or losses resulting from such interruptions.

6. ACCESS AND USE OF SERVICES

6(a). Grant of Rights

Subject to these Terms, we hereby grant to you a limited, royalty-free, non-exclusive, non-sublicensable, non-transferable right to access and use the Service in accordance with these Terms. All rights not expressly granted to you are reserved by us. There are no implied rights.

6(b). Account and Access

In order to access and use the Services, you will be required to create a user account (“Account”). You agree that you will:

  1. Provide complete and accurate information when registering your Account.
  2. Update your Account if any of your information changes.
  3. Immediately notify us of any unauthorized access or use of your Account.
  4. Not create an Account for any other individual or organization.
  5. Keep your Account access information confidential and secure.

6(c). Payment and Billing

  1. We utilize third-party payment processors (“Payment Processors”) for billing through your account-linked payment methods (“Billing Information”). Payment processing is subject to both the Payment Processors’ policies and these Terms. We are not liable for the Payment Processors’ actions or inactions. By using our Services, you consent to pay charges at the rates specified in our pricing and billing policies accessible when signed into your account. You authorize us and the Payment Processors to charge these amounts, including taxes, to your specified payment method (“Payment Method”).
  2. You must keep your Account and Billing Information current, complete, and accurate, and update it promptly upon changes. Notify us or our Payment Processors immediately if your payment method is canceled or becomes inoperable. Updates can be made in your Account or by contacting us at info@quickchart.ca.
  3. By using the Services and agreeing to these Terms, you consent to recurring billing and automatic charges by us or our Payment Processors using your Payment Methods. Additional terms in order forms, invoices, or elsewhere may also apply. To verify your account information, you may be billed up to your current balance at any time.
  4. We reserve the right to deactivate, terminate, or restrict access at our discretion, including for nonpayment or late payment. We may modify plans, pricing, and features at any time at our sole discretion. Continued use constitutes acceptance of updated plans and pricing.
  5. New customers are entitled to a free thirty (30) day trial. After the trial, continued access requires enrollment in a paid subscription plan.
  6. You may choose between: (a) a monthly subscription billed monthly at the then-current rate (cancel anytime effective end of billing cycle); or (b) an annual subscription billed annually at the then-current rate with a ten percent (10%) discount applied. Pricing is set out at https://quickchart.md/pricing-plans/.
  7. Unless canceled, your subscription renews automatically at the then-current rate. You may cancel before renewal to avoid charges for the next billing cycle. All payments are non-refundable unless otherwise stated, including unused portions of subscriptions or credits.
  8. You are responsible for all taxes, duties, and fees related to your purchase. Prices do not include taxes. If applicable, taxes will be billed or collected at purchase. You must provide required tax information and bear responsibility for issues or penalties arising from misrepresentations or non-compliance.
  9. We may offer service credits from time to time. Credits are governed by the applicable disclosures/terms and may be revoked or expire early at any time for any reason, including abuse, misrepresentation, unauthorized transfer, or illegal conduct.

6(d). Restrictions on Use

You shall not use the Services beyond the scope granted. Without limiting the foregoing, you shall not, directly or indirectly:

  1. Copy, modify, or create derivative works of the Services or documentation.
  2. Rent, lease, lend, sell, license, sublicense, assign, distribute, publish, transfer, or otherwise make available the Services or documentation.
  3. Reverse engineer, disassemble, decompile, decode, adapt, or attempt to derive source code or bypass protective measures.
  4. Remove proprietary notices.
  5. Use the Services in a manner that infringes rights or violates applicable law.
  6. Use the Services to develop a competitive product or service.
  7. Interfere with, disrupt, negatively affect, or inhibit other users, or damage/overburden the Services.
  8. Develop or use third-party applications that interact with the Services without prior written consent, including scraping scripts.
  9. Use the Services for illegal or unauthorized purposes, or encourage/promote violations of this Agreement.

6(e). Suspension/Termination of Use

We may suspend or terminate access if we reasonably determine there is a threat/attack on our intellectual property, your use poses a security risk, you are using the Services for fraudulent/illegal activities, provision is prohibited by law, or you are in breach of these Terms. Termination may result in forfeiture and destruction of Account data. Fees are non-refundable unless otherwise stated; amounts owed become immediately due. Upon termination, all rights end and you must discontinue use. Provisions that should reasonably survive termination will survive.

6(f). Reserved Rights

We reserve all rights not expressly granted. Nothing grants any intellectual property rights by implication, waiver, estoppel, or otherwise. We may alter pricing, features, specifications, capabilities, release dates, or other characteristics at any time. Updates/upgrades/patches may be required to continue using the Services. NO OTHER RIGHTS ARE GRANTED EXCEPT AS EXPRESSLY SET FORTH HEREIN.

7. USAGE DATA AND PRIVACY

7(a). Usage Data

We may monitor use and collect and compile data related to such use (“Usage Data”). As between us and you, all right, title, and interest in Usage Data and all related IP belong solely to us. We may: (i) make Usage Data publicly available in compliance with law; and (ii) use Usage Data as permitted by law; provided such Usage Data do not identify your personal information as defined in our Privacy Policy. All information we collect will be used in accordance with our Privacy Policy at www.quickchart.ca/privacy.

7(b). Notice and Consent to Electronic Communications

By accessing or using the Apps, you consent to receive electronic communications from us (e.g., responses, announcements, updates, security alerts). You agree that electronic notices satisfy legal requirements for written communications.

7(c). Feedback

If you provide suggestions or materials (“Feedback”), we may use Feedback in our business operations. You assign to us all right, title, and interest in Feedback, and we may use it without attribution or compensation. You are responsible to ensure Feedback does not contain personal health information or identifiers.

7(d). Personal Information and Privacy

We respect privacy rights of personal information provided in accordance with PIPEDA. Safeguards are detailed in our Privacy Policy at www.quickchart.ca/privacy.

9. LIMITATION OF LIABILITY

  1. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR AGGRAVATED DAMAGES, LOST PROFITS OR REVENUES, OR DIMINUTION IN VALUE, ARISING OUT OF OR RELATING TO ANY BREACH OF THESE TERMS, REGARDLESS OF FORESEEABILITY OR THEORY OF LIABILITY. We are not liable for damages arising out of your use of or reliance on the Services or inability to access or use the Services, even if advised of possibility. We are not liable for delays/failures resulting from causes beyond our reasonable control.
  2. Our sole and entire maximum liability shall be limited to the fees paid by you for the Services.
  3. The Services may be used to transcribe and summarize live audio into medical notes, but you agree that we do not store, hold, retain, or otherwise access personal health information of any third party individual and have no responsibility to any third party whatsoever.

9. INDEMNITY

YOU AGREE TO INDEMNIFY AND HOLD US, OUR AFFILIATES AND OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS HARMLESS FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS’ FEES) ARISING OUT OF OR IN CONNECTION WITH: (I) YOUR USE OF THE APP OR SERVICES; (II) YOUR BREACH OF THESE TERMS; AND (III) YOUR VIOLATION OF THE RIGHTS OF ANY THIRD PARTY.

10. NO WARRANTY

THE SERVICES ARE PROVIDED “AS IS” AND WITH ALL FAULTS AND DEFECTS WITHOUT CONDITION OR WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL CONDITIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL MEET REQUIREMENTS, ACHIEVE RESULTS, BE COMPATIBLE, OPERATE WITHOUT INTERRUPTION, OR BE ERROR-FREE, OR THAT ERRORS WILL BE CORRECTED.

Waiver of Recourse to Courts and Binding Arbitration

UNLESS PROHIBITED BY LAW, ANY CLAIM OR DISPUTE BETWEEN YOU AND US ARISING FROM OR RELATING TO YOUR PURCHASE OR USE OF SERVICES WILL BE RESOLVED EXCLUSIVELY BY BINDING ARBITRATION.

The arbitration will be administered in accordance with the Arbitration Act, 1991 and the ADR Institute of Canada, Inc. Arbitration Rules, as applicable.

The arbitrator will have exclusive authority to resolve disputes relating to arbitrability/enforceability, including unconscionability. The arbitrator may grant any relief available in court. The award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

If any provision of this arbitration clause is found unenforceable, it will be severed and the remaining arbitration terms will be enforced.

11. ASSIGNMENT

You will not assign any rights or delegate obligations under these Terms without our prior written consent. Any purported assignment in violation of this section is null and void. No assignment relieves you of obligations under these Terms.

12. NO WAIVERS

Failure or delay by us to exercise a right will not constitute a waiver. Any waiver must be in writing and signed by an authorized representative.

13. INCORPORATION BY REFERENCE

Policies (including the Privacy Policy), guidelines, user guides, or other materials related to your use of the Services are incorporated by reference and binding as if set forth in full.

14. NO THIRD-PARTY BENEFICIARIES

These Terms do not confer rights or remedies on any person or entity other than you, unless expressly stated.

15. RELATIONSHIP OF THE PARTIES

This Agreement does not create a partnership or joint venture. Neither party has authority to bind the other except as expressly provided.

16. FORCE MAJEURE

QuickChart shall not be liable for delay or failure in performance caused by circumstances beyond our reasonable control.

17. NOTICES

  1. To You. We may provide notice by email to the address you provide or by posting to the App. Email notices are effective when sent; posted notices are effective upon posting. You are responsible for keeping your email address current.
  2. To Us. To give us notice, contact: (i) by email to info@quickchart.ca; or (ii) by personal delivery, overnight courier, or registered/certified mail to: Joel Moktar, 2120 Regent St., Unit 2, Sudbury, Ontario, P3E 3Z9. We may update addresses by posting notice on the Site.

18. SEVERABILITY

If any provision is invalid, illegal, void, or unenforceable, it will be severed and will not affect the remaining provisions.

19. ENTIRE AGREEMENT

These Terms and our Privacy Policy constitute the final and integrated agreement between you and us on the matters contained in these Terms.